top of page
  • Writer's pictureConstruction Champions Podcast

Unlocking Construction Business Success: Strategies for Reducing Friction

Embracing a Champion Mindset in Construction

In the world of construction, success isn't just about building structures – it's about streamlining processes, eliminating friction, and fostering a championship-level mindset. In this insightful episode of the Construction Champions podcast, host Ron Nussbaum sits down with Paul Jackson, a seasoned software entrepreneur, to discuss the key elements that define a true construction champion.

The Pursuit of Frictionless Operations

According to Paul, the hallmark of a construction champion is the ability to run a tight ship with minimal friction. This means optimizing workflows, standardizing procedures, and ensuring seamless interactions between internal and external stakeholders. By identifying and addressing friction points, construction companies can scale their operations more efficiently.

"I think what makes us a construction champion is one that makes any small business champion. And that is, are you running a tight ship with, like, 0 friction?"

The Power of Standard Operating Procedures

One of the crucial first steps in reducing friction is to document and standardize the various processes within the business. Paul emphasizes the importance of writing down the step-by-step workflows, from making a cup of coffee in the morning to handling customer inquiries and change orders.

"If you could do that, you could write down standard operating procedures for everything you do in your business, you're at you're at square 1, and there's steps you go through after that, but that's the first thing to do."

Selective Automation: The Key to Scalability

While technology can be a powerful ally in eliminating friction, Paul cautions against the temptation to automate everything at once. Instead, he advises construction businesses to take a strategic approach, identifying the specific tasks and processes that are ripe for automation based on factors such as frequency, customer impact, and the need for critical thinking.

"Start small, find the biggest problem to automate. [...] And that's all I want. I want nothing else. And that saved him a huge amount of time because it wasn't him doing estimates anymore."

Overcoming the Deposit Dilemma

One common friction point that construction companies often face is the process of collecting and managing deposits. Paul explains how automating the deposit collection and tracking system can significantly streamline this crucial aspect of the business, benefiting both the company and its customers.

"For us, a lot of the work around deposits and receiving that initial deposit is, what people focus on as the most important thing to solve right away."

Embracing a Champion Mindset

The key to becoming a construction champion lies in the willingness to challenge the status quo and embrace a mindset of continuous improvement. By identifying friction points, documenting processes, and selectively automating tasks, construction businesses can unlock new levels of efficiency and scalability.

Remember, the journey to becoming a construction champion is an ongoing one. Stay curious, be willing to experiment, and never stop seeking ways to streamline your operations and provide an exceptional experience for your customers.

Connect with Paul

To learn more about the strategies discussed in this episode, visit the link provided in the show notes: There, you'll find a comprehensive guide on the 7-step process for identifying and addressing friction points in your construction business.

Watch the episode today!

Unlocking Construction Business Success: Strategies for Reducing Friction


bottom of page